How I got my healthcare data

Written by

Gabriella Restrepo

Date published

January 25, 2023

How I got my healthcare data… it wasn’t easy.

Litt drama, tabloid
men løsningsorientert, we dont want to piss them off

Call 1

Called the hospital I went to in Spain to find out how I could gain access to my test results (no easy-to-find contact email on the website)

Took MRI and blood test in May - got told I could access them through my Sanitas app (health insurance) → nothing in the app

“Estoy escribiendo en relación a una resonancia magnética y un análisis de sangre que me hice el 10 de mayo. Tuve una consulta de reumatología con el Dr. Zurita el 21 de mayo. Me informaron que debería tener acceso a mis resultados. Sin embargo, no los encuentro en la aplicación de Sanitas”

→ !!! I know Spanish, so I’m not familiar with the quality of their services in English, might be a noteworthy point to bring up

Response:

I should be able to see all my test results on the app, but it often has errors.
Getting sent my blood test via email → (I had to give them all my info manually, though they should have access to it? It's a very inefficient and ineffective process, in my opinion).
I have to call the radiology department to request my MRI results → (is this not the same hospital? Why is so much of the work left up to the patient? Initial thoughts)
A password is required to access my blood test results. I have no idea what the password is. I call again

Call 3: Password?

The password to access the file was my DOB - since it seems to be rather standardized, this could’ve easily been communicated in the previous call
Livv cannot access/process the file because of the required password to view → works when uploading screenshots

translate option? upcoming this week, I should have access → good thing if i’m going to be showing this to my norwegian doctor in the near future

Call 3: Radiology

9839536 for help

Got told to download the hospitals app and that all my info was there - TBC

In 2021 a gap in the market was identified and innovation was required in the all-in-one software space. We were commissioned to solve the problem and provide a solution for businesses.

The problem

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The Solution

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Conclusion

Credits

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